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Faena Hotel Miami Beach
Project type
Spa Coordinator and Esthetician
Date
October 2015
Location
Miami Beach, FL.
Supported spa operations at Faena Hotel Miami Beach by managing schedules for a team of 35 therapists and six spa receptionists, coordinating daily staffing and client flow.
Handled guest correspondence and service inquiries while overseeing inventory and retail sales for the spa boutique.
Collaborated closely with the Spa Director to plan and execute wellness and yoga events, and received specialized training in customer service through Forbes and Leading Hotels of the World, as well as aesthetic training from industry leaders including Biologique Recherche and Naturopathica.
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