Hotel Palacio de Sal, Bolivia

Served as Marketing and Human Resources Consultant for Hotel Palacio de Sal, a remote destination hotel in Uyuni, Bolivia, where staff lived on-site and operational dynamics required heightened sensitivity and structure.

Developed comprehensive procedures and operations manuals, and coached ownership and management on employee relations, conflict resolution, and performance management.

Supported the hotel in strengthening internal processes, improving workplace culture, and aligning staff management with the brand’s service standards in a challenging remote environment.